United States Postal Service

Mission Statement : 

ASR, an ISO 9001:2000 certified company assessed at SEI CMMI Level 3, provides USPS, other government agencies and commercial companies with highly qualified, cost-effective and professional support services, worldwide. These services facilitate organization's response to evolutionary influences and mandates and enable them to continuously improve their mission performance. Support is provided in the following specialties: 

Company Strengths:

  • Worldwide reputation for providing reliable services
  • Uncompromising ethical standards
  • Attractive rate structure
  • State-of-the-art communication system
  • A worldwide network of professionals experienced in Engineering, Logistics, Quality Engineering, Information Technology, Program Management, Contract Administration, Financial Analysis, Operations and Administrative functions.
  • General Services Administration (GSA) Schedules for Information Technology, Professional Engineering Services (PES) & Logistics Worldwide Services (Logworld)


Management Support Services

 ASR provides a cadre of project management and administrative support personnel with extensive experience supporting complex programs, with the objective of delivering high quality services on time and within budget. 

Support Services:

  • Program Management and Administration
  • Contract Administration
  • Business Process Reengineering
  • Business Process Improvement
  • Quality Management
  • Performance Measurement
  • ISO 9000 and ISO 14000
  • Activity Based Costing
  • Financial Management and Analysis
  • Staffing at client locations
  • Administrative support for staffing services
Project Management and Control:
  • ASR customer support programs utilize project management procedures to ensure effective use of management tools in planning, scheduling, organizing and controlling all program activities and elements.


Engineering and Technical Support Services

ASR provides a cadre of highly capable technical professionals for engineering development, systems development. 

Support Services:

  • Process and product development and improvement
  • Test plans and procedures and product testing
  • Software development and maintenance
  • Simulation studies
  • Technical documentation
  • Engineering project management/field coordination
  • Design and drafting via CAD/CAM & CATIA
  • Configuration management
  • Engineering database management
  • Value engineering programs
  • Prototype design, development, manufacture and evaluation
  • Test Program Sets (TPS) development, test and evaluation
  • Integrated Logistics Support (ILS)


Information Technology Services including Telecommunications

ASR provides Information Technology system expertise and services to Fortune 1000 customers, governmental agencies and defense contractors. Our personnel have been responsible for managing, defining, implementing, operating and maintaining complex information systems. 

System Application Domains:

  • Telecommunication System
  • Financial Systems
  • Inventory Management and Control
  • Human Resource Information System
  • Web Site Development
  • LAN/WAN Network Management
  • Client/Server
  • Electronic Commerce / Electronic Data Interchange
  • Decision Support Systems
  • Custom Software Packages
Services provided include:
  • System front end analysis and design
  • Systems design and development
  • Project management and control
  • Software quality control, configuration management, technical documentation, software test, IV & V
  • Operations management
  • System and user requirements gathering
  • Database modeling and design
  • Network design
  • Application program analysis/programming
  • System programming
  • System administration
  • Network administration
  • System test and maintenance
  • Enterprise wide application deployment


Quality Assurance, Inspection, Supplier Compliance Services

ASR provides a cadre of quality assurance professional and technical personnel with extensive experience in supporting customer QA requirements.  Our personnel have indepth knowledge of all Military, NASA, Commercial, International and Industrial Association specifications. 

ASR professionals are familiar with

  • ANSI/ASK CI-1985
  • ASNT-TC-1A
  • MIL-Q-9858A (used as reference)
  • ISO 9001:2000

Support Services:

  • Assessment of contractor quality systems
  • Pre-award surveys and plant audits of supplier facilities worldwide
  • Production surveillance, process review and expediting service
  • Product fabrication evaluation
  • Sub-tier supplier evaluations
  • Process safety programs
  • Reliability and maintainability programs
  • Software quality control
  • Support Total quality Management (TQM) program management
QA Management support services:
  • Resident quality assurance representation worldwide
  • Development of quality systems and inspection procedures to conform to customer requirements
  • Audit of performance to quality systems and procedures such as NASA Standards, ISO 9000, ANSI, ASME etc. at new and existing suppliers
  • Development of statistical process control SPC systems
  • Support Total Quality Management (TQM) programs
Project Management and Control:
  • Planning, scheduling and managing customer programs

Supplier Compliance Services

  • Supplier compliance with contract requirements
  • Field quality inspections
  • Evaluation of supplier plans
  • Evaluation of supplier's manufacturing process
  • Inspection of supplier produced products
  • In Process tests, inspections, surveillance
  • Supplier Management - monitoring and assessing supplier performance
  • Supplier quality audits
  • Supplier development

ASR’s compliance audit / facilities’ audit services benefit from our adherence to ISO and SEI CMMI processes and procedures. This has inculcated in ASR staff a tradition of developing and deploying standards and procedures which lead to:

  • Replicable delivery processes so that there is consistency and uniformity in the deliverables regardless of the size and the location of service delivery
  • Avoidance of unproductive use of resources so that the deliverables take place according to the time schedule
  • Improved productivity
  • Continuous process improvement
  • Low staff attrition
  • High employee morale

Some of the activities that ASR staff routinely does – as part of ASR’s standard procedures- consistent with ISO and CMMI guidelines:

  • Proper and complete documentation of all aspects of the projects – especially any non-compliance with the customer’s requirements
  • Risk analysis and risk mitigation plans to minimize the impact on the deliverables if there are unplanned events and situations during the project duration
  • Updating of records and documents for project management, review and also take corrective actions if there are inconsistencies or errors in the data
  • Corrective Action Reports and tracking of any non compliance so that there are no last minute surprises for the customer
  • Detailed check lists and to do action items so that there is no confusion on part of the staff about what is expected of them. This allows consistency of performance at various locations and by different staff members
  • On-going training for the staff – especially the field staff - so that they are updated on how best to service the customer requirements
  • Training and training records of the staff for periodic review and follow up to check for deficiencies
  • Contingency plans, in case of unexpected emergency situations (such as relocation of place of performance), to minimize the impact on project deliverables – relocation of the service delivery facility

ASR believes that delivery of high quality support services - leading to high level of customer satisfaction - depends on having a pool of qualified, certified and experienced staff who undergo rigorous on-going training and follow the established internal controls. Hence recruiting is a continuous activity at ASR. Experienced recruiters identify, interview and follow up with candidates and carry out the background checks. Our extensive database has details of Quality Assurance specialists with a variety of skills - Clerks, Technicians, Quality Process Auditors, Information Technology and Engineering Professionals - ready to move on to the project. Our database has candidates from all the 50 states in USA. This allows us to provide qualified staff at short notice as and when required and minimizes impact on the project deliverables when there are sudden spurts in the work load.


Contractor Production Management Support Service

ASR provides a cadre of manufacturing and production personnel with extensive experience supporting complex programs, with the objectives of  achieving quality and reliable products delivered on schedule and within budget. 

Support Services:

  • Establishment of cost and schedule control systems
  • Pre-award facility survey support
  • Acquisition planning
  • Life cycle cost planning and evaluation
  • Government property administration support
  • Contract negotiations support
  • Review of technical proposals
  • Independent evaluation of program progress
  • Production readiness reviews
  • Evaluation of purchasing and subcontracting systems
  • Subcontractor quality assurance evaluation
  • Software quality control
Project Management and Control:
  • Implementing customer quality support programs utilizing project management procedures to ensure effective use of management tools in planning, scheduling, organizing and controlling of all program activities. 


Air Cargo Containers

ASR is supporting the US Postal Service with inspections of USPS owned air cargo containers. The air cargo container inspection is a detailed dimensional and visual examination of container features performed prior to certifying that air cargo container meets the USPS requirements.

ASR performs an annual inspection and documents the status of USPS owned air cargo container and their airworthiness as defined by the FAA and USPS standards in effect at the time of the inspection. Each container report identifies all defects that cause a container to not be airworthy and is in sufficient detail to enable solicitation of firm-fixed price repair quotes.

The containers were located in fifteen (15) basic locations within the United States. ASR supplied inspection reports that included:

  • Container Inspection Report – one report per container inspected
  • Site Data Report – one data report per site per inspection request
  • Annual Inspection Data Report – one report summarizing all Site Data Reports completed as part of the annual inspection


The Container Inspection Report included narratives and digital photos detailing the condition of the container inspected. The photos were in a format capable of being displayed by Internet Explorer 5.5. ASR developed a report format for the site and annual inspections that are suitable for display and manipulation using Microsoft Excel.


Advanced Technology Applications

ASR’s technical support services facilitate the customers’ response to evolutionary influences and mandates which enable the customers to improve their performance, meet their goals consistently and in keeping with the Government guidelines. We believe that ASR’s ability to monitor and evaluate emerging technology trends and help the customer to implement them is great value added and is appreciated by our customers. Some of the emerging trends that our experts follow are:

  • Web based project tracking and reporting
  • Internet browser based document management
  • Web based training modules delivery
  • Desk top based video conferencing for project management, training and staff interaction
  • RFID in the supply chain management system

Data Mining

Data mining – a technique for extracting information from a database – is used to uncover hidden patterns and relationships which may not be obvious to the human eye. It makes use of techniques such as statistical analysis and modeling to extract knowledge for large volumes of data. Data mining techniques are used to:

  • Improve service delivery
  • Detect fraud, waste, abuse
  • Management of resources
  • Customer Relationship Management (CRM)
  • Supply chain analysis


Project Tracking System

When the support services are being provided at multiple locations by several support services personnel, a Tracking System allows the Project Management staff to review the activities of the project team and take corrective actions when required. The Tracking System covers topics such as:

  • Daily activity reports of the project team members
  • Non compliance with the customer’s requirements
  • Customer issues and the follow up
  • Productivity of the project team at different locations
  • Quality sampling results
  • Capacity and resource utilization
  • Issues that need to be resolved / followed up by the Project Manager
  • Project schedules
  • Status of Corrective Action Reports (CAR)
  • Root cause analysis


Quality Assurance Support Services

  • Quality assurance representative
  • Quality system audits
  • Contractor surveillance
  • Operating processes improvements
  • Root cause analysis
  • Product inspection
  • Supplier source inspection
  • Facilities audit
  • Compliance audit


Staffing Services

ASR supports staffing needs by providing professionals with the following skills:

  • Engineering - Technicians, Engineers
  • Management - Project & Program Managers, Operations
  • IT - Architects, Application Programmers, DBA, Security & Quality Experts, Network designers
    • Legacy Systems Maintenance, Migration, Interoperability, e-Commerce, Web-enabled
    • Applications, Technical writers, COTS evaluation, Modeling and Simulation
    • Configuration Management, Integration and Testing, Telecommunications, Operators, Data Librarian
  • Financial - Clerks, Analysts, Auditors
  • Quality - Engineer, Clerks, Analysts, Inspectors
  • Consultant - Business Process Analysis, Data Mining, Training
  • Administrative Support - Clerks, Word processing, Secretarial, Inventory Clerks
  • Customer Service - Help Desk, Technical Support

To provide administrative support of the recruited candidates, ASR has a dedicated team at the ASR Headquarters with specialists in - payroll, accounting, benefits management, data entry, taxation, IT systems, insurance and legal matters. This team is also responsible for the support functions associated with the transfer and support of current incumbent employees when they move from existing contractor to a new ASR contract.