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Mission Statement: ASR, an
ISO 9001:2000 certified company, provides aerospace, automotive, petrochemical,
construction, manufacturing, nuclear power, telecommunications,
transportation etc., industries and government agencies with highly
qualified, cost effective, timely inspection, auditing, quality engineering,
production surveillance and expediting support services worldwide in
compliance with customer requirements.
Inspection Support Services
-
Source Inspection and test of mechanical,
electrical and electronic components, assemblies, and systems for
commercial industry and government agencies
- Inspection planning
- Hands-on visual, dimensional and functional inspection
- Witness verification of supplier inspections
- Mechanical inspection of Systems, Sub-systems,
precision parts and sheet metal
- Visual and dimensional inspection per QAP-EQ003,
MIL-I-45208 A (Inspection system requirements), ANSI-Y14.5
(geometric dimensions and tolerancing), ANSI-Y14.36 (Surface
finish), Industry Specification (AWS, AST, ASM, etc.) and
customer defined specifications
- Electrical/Electronic inspection of components,
assemblies and systems
- Pre-cap inspections per MIL-STD-883D
- Inspection per the appropriate MIL/ Industrial
specification (such as MIL-P-55110D, MIL-STD-2036, ANSI
/ I -STD-0018, etc.) NASA specifications and Industrial
standards (IPC, IEEE, etc.)
- ASR and its personnel have performed over
1,000,000 inspections covering 4,000 suppliers worldwide
- Nondestructive examination and testing (NDE/NDT)
Supplier
Management Support Services
- Control of nonconforming products
- Preaward surveys and audits of worldwide supplier facilities
- Production surveillance and process reviews at worldwide
vendor facilities
- Resident worldwide quality assurance representation
- Review of process documentation and acceptance of test
procedures
- Development of quality systems and inspection procedures
to conform to government or customer requirements
- Audit of performance to requirements of NASA standards,
STACK 0001, QAP-EQ003, ANSI/NCSL Z540.1, MIL-STD-883D, ISO 9000, QS-9000,
AS-9100, TL-9000, 10 CFR 50, Appendix B, ANSI, ASME etc. at new and
existing supplier sites
- Monitoring of shipping activities to ensure quality of
packaging, marking and handling for customer
- Development and control of corrective action plans and
their implementation
- Production status evaluations and expediting services
to ensure quality production
- Development of solutions to quality engineering problems
- Verification of supplier inventories, e.g., raw materials,
tools, customer-furnished material and equipment, etc.
- Participation in customer presentations and meetings
to provide periodic status
- Training in various aspects of quality assurance to ensure
compliance to all customer requirements
- Troubleshooting at vendor sites to ensure timely shipment
of a quality product to customers
- Audits of all subcontractor operations and all receiving
inspection operations
- Audits of systems and procedures for handling nonconforming
products
- Audits of quality, manufacturing and inspection plans
- Analysis of quality performance data and records for
incorporation into quality trend reports
- Development of statistical process control (SPC) charts
and systems
- Logistic support services
- Product and process safety programs
- Sub-tier supplier management
- Preparation, collection and coordination of supplier
data and report submission requirements
- Team building, effectiveness and facilitating
- Change Management
- Process Mapping
- Continuous Improvement
- TQM Project Planning and Management
ISO 9000/AS-9100/QS-9000/TL-9000
PreCertification Program
- Evaluation and analysis
- Development of a plan
- Design of system, organization, management, procedures,
manuals, documentation and records
- Training
- Process and product development
- Risk assessment and economic analysis
- Pre-contract assessment to ISO 9000:2000, AS-9100, QS-9000,
D1-9000, TL-9000
- Process control and inspection
- Post-production operations
Environmental
Management Systems
ASR can support an organization with the Environmental Protection
Agency (EPA) requirements for quality in the areas of:
- Quality Document development and reviews
- Audits or Assessments of Quality Systems
- Conduct laboratory and/or data analysis studies
- Perform characterization of ambient conditions in air, water,
sediments, and soil in terms of physical, chemical, radiological,
or biological characteristics
- Perform characterization of radioactive, hazardous, toxic, and
mixed wastes in the environment and their health and ecological
effects
- Perform characterization and quantification of waste and effluent
discharges to the environment from processes and operations (e.g.,
energy generation, metallurgical processes, chemicals production),
during either normal or upset conditions (i.e., operating conditions
that cause pollutant or contaminant discharges)
- Conduct a performance assessment of environmental technology used
for pollution prevention; pollution control; waste treatment, storage,
and disposal; and waste remediation
- Conduct Phase I, II and III environmental site assessments throughout
the United States
ASR personnel can develop and perform contractor and sub-contractor
evaluation and oversight programs to ensure organizations are qualified
and meet EPA and performance requirements. They can assist clients with
the development of project Data Quality Objectives (DQO) and the preparation
of Quality Assurance Project Plans (QAPP)
ASR personnel have experience in numerous technical areas
including quality assurance, laboratory certification, site assessment
and evaluation, air monitoring, permitting, regulatory analysis, industrial
health and safety, training and environmental information management
systems. They are experienced in all phases of environmental chemistry
including sampling, sample preparation, analysis, and data evaluation.
Their experience includes expertise in defining monitoring requirements
related to RCRA, CERCLA, TSCA, FIFRA, MPRSA and CWA activities. Provide
QA support on projects in compliance with DOD QA programs including
AFCEE, NFESC, PMRMA, USAEC, and USACE
Qualified
Supplier Certification Program
- Assist customer in evaluating suppliers for certification
to self-release materials or services to the customer.
- Elevate suppliers to proper level via supplier improvement
program, as required by ASR customers
- Evaluate suppliers and recommend for total or partial
certification via:
- Satisfactory review of facilities and capabilities
- Recent audit of supplier
- Acceptable numerical quality system rating for required
period
- Documented product history review
- Designated Supplier Quality Representative (DSQR)
trained, in place, and approved by customer
- Periodic surveillance visits to supplier to maintain
quality performance
- Continuous review of supplier quality data
- Periodic status reporting to customers
Field
Engineering Support Services
- Represent customer at end user, product installation
or field application
- Respond to end user emergencies
- Provide solutions to product performance problems
- Make regularly scheduled coordination visits to end users
- Evaluate customer product quality at end users
- Assess potential end user usage and stock levels for
effect on future requirements
- Report to customer recommendations for improvement in
end user service and product quality
Overseas
Quality Assurance Support Services
ASR is uniquely positioned in today's market
as being able to provide highly talented field quality assurance personnel.
The ASR personnel database includes all of Europe, Pacific Rim, and
Asian Locations and could support any customer requirement at any location
in the world with highly qualified local ASR personnel. The ASR organization
is geared to rapid and efficient deployment of these operating personnel
throughout the world. This network of QA field personnel allows ASR
to provide a representative who is based close to any supplier's facility
and minimizes the expenses incurred by the customer for travel purposes,
while ensuring that ASR qualified professionals will consistently be
on time to provide field quality assurance services
ASR personnel are capable of serving a wide
variety of industrial customers whose areas of interest encompass military
and commercial aerospace, airframe, propulsion, electronics, automotive,
communications, nuclear and other equipment, systems and components
ASR personnel are carefully selected and
assigned to customer tasks by comparison of their skills and abilities
with the requirements of each task. ASR QA representative capabilities
range from hands-on inspectors to certified auditors, to professional
and certified QA Engineers
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Supplier Management Support Services
Worldwide Expediting Support Services
Worldwide Auditing Support Services
Worldwide
Expediting Support Services
- Monitor and report on supplier program status
- Identify and resolve problems and act as an interface
at supplier facilities/construction sites
- Develop detailed schedules, milestones and track performance
- Develop "workaround" schedule for manufacturing/procurement
delays
- Assist in negotiations for work scope changes
- Coordinate/monitor preparation of all required contractor
data requirements and reports
- Conduct periodic inventories of raw material, work-in-progress,
finished goods, tooling and contractor/government furnished equipment
- Conduct trending analyses to identify anticipated schedule
slippage or quality deterioration
- Monitor contractor procurement of materials and parts
- Provide interface between supplier and customer for all
contract clarification
- Hand-carry all critical materials and finished goods
to reduce travel delays
- Make recommendations to resolve production/construction
bottlenecks
Worldwide
Auditing Support Services
- Military specification (e.g. QAP-EQ003,ANSI/NCSL Z540.1,etc.)
- ISO 9000/14000, QS-9000,AS-9100 and TL-9000
- NASA standards and workmanship handbook
- Food and Drug Administration (FDA) and Current Good Manufacturing
Practice (GMP)
- Occupational Safety and Health Act (OSHA) and National
Fire Protection Association (NFPA)
- Environmental Protection Agency (EPA) regulations
- Nuclear Audits
- Security
- Compliance with contractual documentation and obligations
- Resident or periodic surveillance of facilities, procedures,
documentation and controls
- Manufacturing processes
- Procurement systems
- Engineering drawing control
- Product, acceptance, environmental testing
- Data/configuration management
ASR
Strengths in Quality Assurance
- Proven track record of success on every customer project
involving suppliers worldwide
- Know-how in recruiting, training and assigning the very
best professionals to perform and comply to ASR customer, government
and commercial specifications
- Clear understanding of customer goals, schedules, budgets,
technical and performance requirements
- Network of RAB, ASQ and IRCA certified lead assessors/auditors,
Six Sigma Black Belt and Master Black Belt
- In-place worldwide quality field organization to reduce
travel expenses, backed up by a data base containing over 29,000 professional
quality assurance personnel
- Quality Assurance staff members matched to assignments
by skills inventory listing
- Vast experience in source inspection, auditing, production
surveillance and supplier development at supplier facilities worldwide
- Inspection staff augmented and supported by experienced
professional quality assurance engineers with backgrounds in advanced
concepts of TQM
- Individual and corporate performance appraisal system
based on observations from customers, suppliers and internal management
Total
Quality Management ASR provides a cadre of
highly professional quality personnel with many years of extensive experience
in the concepts and principles of Total Quality Management (TQM).
The components of TQM include management style: quality trilogy of planning,
control and improvement, and tools and techniques to achieve TQM.
System Applications:
- Project planning and Management
- Strategic Planning
- Horizontal organization
- Policy Deployment Planning /Hoshin Planning
- Cross-functional teams
- Concurrent engineering
- Team building, training and effectiveness
- Process Mapping
- Just-In-Time (JIT) planning
- Economic Value Added (EVA)
- Market Value Concept (MVC)
- Failure Modes and Effects Analysis (FMEA)
- Continuous Improvement
- Change Management
- Benchmarking
- Quality Function Deployment (QFD)
- Design of Experiments (DOE)
- Activity-Based Costing (ABC)
- Quality Circles
Problem Solving Techniques:
- Data Collection
- Metrics Design
- Pareto Chart
- Trend Charts
- Brainstorming
- Process Flow Diagrams
- Fishbone Diagrams
- Cause and Effect Diagram
- Storyboarding
- Frequency Distribution and Histograms
Statistical Quality/Process Control:
- Control Charts
- Process Capability Measurement
- Correlation and Regression Analysis
- Hypothesis Testing
- Analysis of Variance (ANOVA)
- Multivariate Analysis
- Monte Carlo Sampling
Lean Six Sigma
Lean Six Sigma
is a discipline based on the combination of two well-known improvement
principles, Lean and Six Sigma, which involves increased speed and reliability
of processes while minimizing waste. ASR's knowledge of the various
disciplines required within the field of Lean Six Sigma is verified
by the resumes of our Quality Personnel. ASR is capable of providing
highly talented professionals in a rapid and cost effective manner ensuring
complete customer satisfaction. This can be accomplished by using ASR's
internal database of technical experts to deploy local service at multiple
locations with minimum response time and travel cost.
Past was:
Lean. Focus in eliminating non-value
added waste in a process with goal of reducing process cycle times, improving
on-time delivery performance and reducing cost.
Six Sigma. Using statistical techniques to understand,
measure and reduce process variation with the primary goal of achieving
improvements in service quality and cost.
Today is:
Lean Six Sigma. An integrated and
balanced combination of the speed and variation reduction power of both
Lean and Six Sigma to achieve business management process full optimization.
Lean Flow DMAIC
Roadmap utilized by ASR Professionals:
- (D) Define (Organize and Begin)
- (M) Measure
(Process Data Collection)
- (A) Analyze
(Plan Process Layout)
- (I) Improve
(Physical Change)
- (C) Control
(Maintain Lean Flow Operation)
ASR implements process improvements for Six Sigma requirements in the
following ways:
- General Methods
- Upon creation and implementation of a quality system, continuous
support and effort from all personnel in the organization under the
leadership and direction of senior management. It is necessary to
create a project plan and implementation team to successfully develop
and implement a documented management system.
- Basic Quality Applications - Structured problem
solving is a significant part of process improvement and achievement
of business results. More advanced techniques of problem solving including
data collection/analysis, problem narrowing and root cause analysis
are effective for large cross functional or complex problems.
- Statistical Quality/Process Control - Many of the
techniques developed by mathematical statisticians for the analysis
of data are used in the control of quality. Although the statistical
techniques were originally used in mass production manufacturing environments,
the same techniques may be applied to other types of activities in
all sectors of the economy including service business, government,
and education.
- Other Quality Methods and Techniques
- Pure statistical analysis techniques are not an all encompassing
methodology of implementing process improvement to problem solving.
Other methodologies have been developed and implemented with success.
ASR's implementation of these quality tools within their areas of
expertise have been proven to be effective for ensuring continuous
improvement in processes, increased productivity, and higher customer
satisfaction.
Project
Management and Control Mechanisms
- All customer quality inspection support programs use
ASR's project management procedures to ensure the most effective
use of modern management tools in planning, organizing and controlling
all program activities
- ASR's quality program managers, reporting to the Director of
Programs, are assigned program responsibility. The program manager
provides a close interface with the customer and responds in a timely
and effective manner on all aspects of the program
- The ASR program management organization carefully reviews program
performance, supplier quality trends, costs, schedules, manpower,
documentation, customer presentations, corrective actions, continuous
improvement activities, test laboratory data, etc. to further ensure
on-time shipment of quality products within budgeted cost
- All inspection personnel and supervision are trained and inculcated
in the requirements, goals and procedures of the program and the
customer. Written procedures and checklists are used
- Assignments from the customer interface are logged into the automatic
data base for delegation to each inspector and follow-up/coordination
by supervisors and coordinators
- Inspection schedules are developed and controlled by means of
a proven sophisticated automated project planning system
- Cost control is maintained by the project planning system which
provides accurate and timely updates on status of program element
budgets such as cost-to-date, estimates at/to completion and variances
to budget
- Reports to the customer are reviewed and approved by ASR supervision
and program management. Customer recommendations are sought at regularly
scheduled reviews
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